Delete account

The Delete Account tab deactivates your account permanently. After that, a login is not possible any more, and the e-mail address becomes free for a new account.

The following requirements are met:

• ☑ You are logged in to the customer portal.
• ☑ No subscription is active for your account any more. See Cancel a subscription.
• ☑ No payment is repeated for your account any more.

Proceed as follows to delete the account:

Delete Account tab

• ► In the sidebar, open the Account › Profile entry.
• ► Change to the Delete Account tab.
• ► Click on the Delete Account Permanently button.
• ↳ The Delete Account Permanently dialog opens.

Delete Account Permanently dialog

• ► If required, enter a reason in the Reason for deleting (optional) field.
• ► Click on the Delete Account Permanently button.
• ➔ The system deactivates the account, shows the Account deleted message with the Your account has been permanently deleted. text, and shows the login page.

Welcome back view after the deletion

The reason is voluntary and holds 2048 characters at most. To stop the operation, click on the Cancel button in the dialog.

Attention

The deactivation cannot be undone. The account is locked, the connections to Google, GitHub, Apple, Okta, and SAML are removed, and a new login is not possible. Your personal data, your sitekeys, and the related CAPTCHA data stay stored. A new account with the same e-mail address does not get access to these data.

Blocked deletion

As long as one of the following conditions applies, the system rejects the deletion:

Condition	Title of the dialog	Measure
A subscription is active.	Cancel your subscription first	Cancel the subscription. The Go to Subscription History button opens the related tab.
A payment is repeated again.	A payment is still being retried	Wait until the payment is complete.

The Close button closes the dialog.

See Delete Account tab.