Delete account

The Delete Account tab deletes your account permanently. With the account, all sitekeys go, and with them the protection of the related websites.

The following requirements must be met:

• ☑ You are logged in to the customer portal.
• ☑ No subscription is active for your account any more. See Cancel a subscription.
• ☑ No payment is repeated for your account any more.

Proceed as follows to delete the account:

Delete Account tab

• ► In the sidebar, open the Account › Profile entry.
• ► Change to the Delete Account tab.
• ► Click on the Delete Account Permanently button.
• ↳ The Delete Account Permanently dialog opens.

Delete Account Permanently dialog

• ► If required, enter a reason in the Reason for deleting (optional) field.
• ► Click on the Delete Account Permanently button.
• ➔ The system deletes the account and logs you out.

Welcome back view after the deletion

The reason is voluntary and holds 2048 characters at most. To stop the operation, click on the Cancel button in the dialog.

Warning

The deletion cannot be undone. Your account and your personal data are deleted permanently, all sitekeys and the related CAPTCHA data are removed, and a new login is not possible.

Blocked deletion

As long as one of the following conditions applies, the system rejects the deletion:

Condition	Title of the dialog	Measure
A subscription is active.	Cancel your subscription first	Cancel the subscription. The Go to Subscription History button opens the related tab.
A payment is repeated again.	A payment is still being retried	Wait until the payment is complete.

The Close button closes the dialog.

See Delete Account tab.