Changing the e-mail address

You change the e-mail address of your account in the Profile tab. The change becomes effective only after you confirm it with the previous address.

The following requirements must be met:

• ☑ You are logged in to the customer portal.
• ☑ You have access to the mailbox of the previous e-mail address.

Proceed as follows to change the e-mail address:

Profile tab

• ► In the sidebar, open the Account › Profile entry.
• ► Click on the Change Email Address button.
• ↳ The Change Email Address dialog is shown. First, the dialog asks for your current password.

Change Email Address dialog

• ► In the Current password field, enter your current password.
• ► Click on the Confirm Password button.
• ↳ The dialog shows the field for the new e-mail address. The text gives the mailbox that receives the confirmation.

Change Email Address dialog with the New email address field

• ► In the New email address field, enter the new e-mail address.
• ► Click on the Send Confirmation Email button.
• ➔ The system requests the change and shows the Email change requested message with the Check your current inbox to confirm the change. text.

Profile tab with the Email change requested message

• ► Open the mailbox of the previous address and confirm the change.
• ➔ The new e-mail address is effective.

Until you confirm the change, the previous e-mail address stays applicable.